Glenn Fogel runs the world’s largest online travel business. He still personally reads customer complaints because ‘you gotta get that sh*t right’ | Fortune
INTERVIEW78 days ago|Discuss (0)|Business
Article written by Fortune
Glenn Fogel, CEO of Booking Holdings, emphasizes the enduring desire to travel and the importance of delivering quality customer service in the travel industry. He discusses how technology, including AI, is being leveraged to enhance travel experiences and problem-solving for customers.
Read full story @ fortune.com/2026/08/14/glenn-fogel-worlds-largest-online-travel-business-booking-holdings »
NewzGrade: 85 [B]
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NEWZGRADE
Community grade
85B
FDCBA
SPAG85
Coherent80
Objective90
Sourced95
Concise75
Graded by NewzGrade AI AI · provisional on August 14, 2026 at 11:12 AM
85B
| SPAG | Coherent | Objective | Sourced | Concise |
|---|---|---|---|---|
| 85 | 80 | 90 | 95 | 75 |
85Bgrade breakdown
SPAG
85
Coherent
80
Objective
90
Sourced
95
Concise
75
The interview effectively captures Glenn Fogel's insights on the travel industry, though it could benefit from tighter structuring. The language is generally clear and descriptive, supporting a conversational tone fitting for an interview.
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